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Frequently Asked Questions
How long does it take to receive a response to my ticket?
Can I edit or delete my ticket after submitting it?
I’m having an issue with a key/digital product – what should I do?
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What types of issues can I report using this form?
Will my ticket be saved in my account history?
When can I report a problem with a sale?
How do I report a problem with an unpaid transaction?
What should I do if the buyer says the key is invalid?
Can I report an offer that violates the rules?
How long does it take to process the report?
Can the platform get my money back or grant the product?
The buyer/seller is trying to scam me, what should I do?